TrustLedger FAQ

TrustLedger is a Stakeholder Relationship Management (SRM) software platform for grievance resolution and Stakeholder Intelligence. It helps operators run community intake, case desks, stakeholder registries, engagements, commitments, and governance-grade reports on projects where social licence decides whether work moves.

SRM software tracks the people and institutions around a project — stakeholders, engagements, commitments, and grievances — so operators can prove how trust issues were handled. TrustLedger is SRM software built for infrastructure, mining, energy, and public-sector programmes in developing regions.

Use TrustLedger’s Version 001 resolution desk: field or community issue intake, owned cases with evidence, stage timestamps from reported through closed, and reports that cite the case trail. Paying and trial workspaces use your own data — not fictional sample incidents. AI only suggests; a human applies before anything is saved.

Yes. Every plan includes South African place context (municipalities, wards, and traditional councils where packed) — you add the project and situation, not the country map. The grievance desk sits on that baseline from Solo upward; Stakeholder Intelligence and deeper board or funder packs follow entitled plans (Project, Institutional, or add-ons). Institutional plans are sales-scoped for multi-project and public-sector needs. Start with the SRM readiness assessment or a 14-day own-data trial.

Version 001 is the live grievance resolution desk (projects, incidents, human-applied AI assist on entitled plans, reports). Version 002 is Stakeholder Intelligence — registry, engagements, and commitments on TrustLedger Cloud for entitled plans (Project, Institutional, or add-ons). Version 002 is in active use and still deepening versus a full TEDS blueprint.

No. TrustLedger AI Assist only suggests next steps or wording. A human must apply the suggestion before anything is saved. Cases are never auto-closed by AI.

Open a 14-day trial with your own projects and cases. Learn features on the product overview, then subscribe or request a quote for Institutional. The sample demo desk is retired.

Project and Institutional plans include Stakeholder CRM, engagements, and commitments by default. Practitioner can add CRM or commitments via sellable add-ons. Solo is an entry grievance desk without AI Assist or Stakeholder CRM in the box.

Live customer workspaces run on TrustLedger Cloud at app.trustledger.co.za. You use the TrustLedger product app for day-to-day work; marketing content lives on trustledger.co.za. Paying and trial workspaces never show fictional sample incidents.

Start at /readiness, then complete the SRM Readiness & Risk Diagnostic at /assessment. It scores intake, ownership, field practice, engagement, reporting, and assurance; a work email confirmation unlocks a choice hub and detailed report with TrustLedger turnaround lanes. Free printable toolkits are also on /resources. These are maturity aids — not a substitute for a product trial.