TrustLedger
Community Engagement Toolkit
Agendas, RACI, acknowledgment scripts, and a commitment log so communities see credible follow-through — the foundation of social licence.
Toolkit · agendas + logs · v2026.08 · Community relations, stakeholder managers, project teams
1. Engagement purpose checklist
- Purpose stated in one sentence (inform / consult / decide / remediate)
- Stakeholders mapped: who is affected, who influences, who must be informed
- Success looks like: what trust outcome you want after this cycle
- Risks named: boycott, misinformation, safety, exclusion of vulnerable groups
2. Meeting agenda template
- Welcome, purpose, and ground rules (10 min)
- Update on previous commitments — open / closed / delayed (15 min)
- New concerns intake — capture into case IDs where needed (20 min)
- Options and constraints explained in plain language (15 min)
- Agreed actions with owners and dates (15 min)
- How / when people will hear next (5 min)
3. Simple RACI for community issues
- Responsible: named site owner for each open issue
- Accountable: manager who can unblock resources
- Consulted: community reps / traditional authorities as appropriate
- Informed: complainants and internal leadership on cadence
4. Acknowledgment & update script (adapt language)
- We received your concern on [date] — reference [case ID]
- Who is handling it: [name / role]
- What happens next and by when
- How to reach us if something changes or worsens
- We will update you by [date] even if the issue is not yet closed
5. Commitment / promise log fields
- Promise statement (plain language)
- Made to (person / group / ward)
- Owner and due date
- Status: open / at risk / fulfilled / deferred (with reason)
- Evidence of fulfilment (meeting note, photo, payment ref, letter)
6. After-action review (monthly)
- How many engagements held vs planned
- Commitments opened / closed / overdue
- Issues escalated from engagement into grievance cases
- What communities said worked — and what eroded trust
- Two process changes for next month
With TrustLedger
- Log engagements and commitments in one place linked to cases
- Keep acknowledgment cadences visible beside open grievances
- Share anonymised trend summaries from the reports hub when ready